Deliveries
Our promises to you:
The delivery time is dependent on your choice of postal services, we aim to dispatch on the next working day after receiving your order via the website.
If there is a delay we will contact you by email to explain why, with a revised delivery time and offer an opportunity for you to withdraw your order and obtain a full refund if this is not suitable.
For post and parcel deliveries we normally use the Royal Mail, and we sometimes use specialist transport companies, for example for large pieces of art.
We can also arrange deliveries locally (in Thanet) by our own team.
Costs for deliveries will be found on individual items, and a summary of delivery timescales is here:
| Type of Delivery |
Delivery Time |
| Collection from our galleries |
At a time to be arranged |
| Standard second class delivery in the UK |
7-10 days |
| Signed for delivery in the UK |
1-3 days |
| International Delivery |
This varies depending on where the delivery address is. |
| Specialist Delivery |
This varies depending on where the delivery address is and the type and size of product being dispatched. |
Any custom-made or personalised items may take longer to dispatch.
Should there need to be a deviation from our published information on deliveries you will be notified by email. This can sometimes be caused by circumstances beyond our control such as strikes, bad weather, etc. We will always maintain contact with you by email to update you on the situation.
If a product is of high value then there may be an additional cost to cover insurance during transit. This will be indicated on the product’s listing.
International delivery times differ depending on the location, for example they are currently:
Western Europe - 10-14 days
Rest of Europe - 14-21 days
USA and Canada- 14-21 days
Asia and Australasia - 14-21 days
Everywhere else - 14-21 days
Returns
Returns:
For most items bought online you have 14 days from its receipt to notify us that you want to return it for a refund or to exchange it, and then a further 14 days to return the item to us.
We recommend that you use a registered (signed for) service for returns so that you have proof of postage. Please note that you will incur the cost of returning the item unless it was faulty or damaged.
Notify returns to Shoreline Partners here or in writing.
The items you can’t send back:
There are some items you cannot return:
- Items made to your specific requirements, or personalised.
- Items that are perishable
- Creative items that are specially commissioned (eg. art, ceramics etc.)
- Items with a hygiene seal, where the seal is broken.
- Gift Vouchers.
Faulty or Damaged Items:
We take care to pack and dispatch your order so that it should be received in good condition. If an item received is faulty, contact us quickly so that we can resolve the issue for you, liaising with the carrier, artist, maker or creative, as appropriate. Please provide as much detail as possible, with photographs of the fault (and the packaging if that is damaged too). We will contact you (usually within 72 working hours) to discuss what to do next. Please do not destroy the item or the packaging, or return it, until you have heard back from us.
As most of what we sell are unique pieces, resolutions available might include repairs, exchanges, discounts or refunds; like-for-like replacements are often not an option.
Inform Shoreline Partners about receiving a faulty item here or in writing.
Cancellations
For most items bought online you have 14 days to notify us that you want to cancel an order, then a further 14 days to return the item to us if we dispatched it to you before you cancelled your order. Exceptions to this are orders for commissions and personalised items, which cannot be cancelled.
Contact Shoreline Partners here, or in writing to cancel an order.
Gifts
We stock a wide range of original and often unique products from a large number of artists, makers and creatives, all of whom run individual small businesses. If a gift you have chosen proves unsuitable, the recipient is able to exchange it for another item from the same artist. This can be done at our galleries, or online (which will incur delivery costs). They will need to provide proof of purchase.
Our Gift Vouchers are an ideal way of treating someone if you are not sure what they will like – they are available in multiples of £10 denominations – buy them here
