Driftwood Fish 3

Returns

Returns:

For most items bought online you have 14 days from its receipt to notify us that you want to return it for a refund or to exchange it, and then a further 14 days to return the item to us.

We recommend that you use a registered (signed for) service for returns so that you have proof of postage. Please note that you will incur the cost of returning the item unless it was faulty or damaged.

Notify returns to Shoreline Partners here or in writing.

The items you can’t send back:

There are some items you cannot return:

• Items made to your specific requirements, or personalised.
• Items that are perishable
• Creative items that are specially commissioned (eg. art, ceramics etc.)
• Items with a hygiene seal, where the seal is broken.
• Gift Vouchers.

Faulty or Damaged Items:

We take care to pack and dispatch your order so that it should be received in good condition. If an item received is faulty, contact us quickly so that we can resolve the issue for you, liaising with the carrier, artist, maker or creative, as appropriate. Please provide as much detail as possible, with photographs of the fault (and the packaging if that is damaged too). We will contact you (usually within 72 working hours) to discuss what to do next. Please do not destroy the item or the packaging, or return it, until you have heard back from us.

As most of what we sell are unique pieces, resolutions available might include repairs, exchanges, discounts or refunds; like-for-like replacements are often not an option.

Inform Shoreline Partners about receiving a faulty item here or in writing.

Cancellations

For most items bought online you have 14 days to notify us that you want to cancel an order, then a further 14 days to return the item to us if we dispatched it to you before you cancelled your order. Exceptions to this are orders for commissions and personalised items, which cannot be cancelled.

Contact Shoreline Partners here, or in writing to cancel an order.

Gifts

We stock a wide range of original and often unique products from a large number of artists, makers and creatives, all of whom run individual small businesses. If a gift you have chosen proves unsuitable, the recipient is able to exchange it for another item from the same artist. This can be done at our galleries, or online (which will incur delivery costs). They will need to provide proof of purchase.

Our Gift Vouchers are an ideal way of treating someone if you are not sure what they will like – they are available in multiples of £10 denominations – buy them here